Plotly Customer Success

Plotly Customer Success empowers Dash Enterprise customers to drive insight and decision-making with data. The award-winning team offers app support, platform support, installation guidance, enablement sessions, technical account management, and professional services.

Dash App Support

Detailed and expert guidance for your business objectives and use cases. From development to deployment, we're here to ensure that your data app fits your team's requirements and follows best practices.

We triage email support issues immediately, with escalation and further investigation when required. After initial discussions, you can follow up by requesting a screen-share meeting for enhanced support. Our onboarding and solutions support hours are between 3am to 6pm ET.

Plotly Wins Bronze Stevie Award in 2023 Stevie Awards for Sales & Customer Service

Read the story behind our Bronze Stevie Award for "Achievement in the Use of Data & Analytics in Customer Service" by leveraging Dash Enterprise to reduce our median first-response time by 60%.

Data Femme podcast titled, "Your Data in Harmony"

Plotly VP of Customer Success, Chelsea Douglas, talks data security, customer success philosophy, and what it takes to lead a data-driven CS team in conversation with Dikayo Data on the Data Femme podcast.

"Plotly's end user support is outstanding. Response times are always within 24 hours, if not faster, despite the fact that we are located in the EU timezone. Any issues or challenges that we face are quickly and efficiently resolved, which as a fast moving organization, is critical for some projects.”
Advanced Analytics Platform Lead
Large Enterprise Pharmaceuticals Company
“Shout out to the amazing Dash Enterprise tech support team at Plotly. We've had Dash Enterprise on-prem here at Pallidus since February and they have been super helpful in getting our suite of dashboards up and running. Four dashboards and counting so far!”
David Bernstein
Director of Data Science, Pallidus
"I am highly grateful for the Dash support team. Easy to work with, responsive, knowledgable — great group of people!"
Patrick Burrell
Software Developer, Amway

Chelsea Douglas
VP of Customer Success
Chelsea Douglas
VP of Customer Success
Celia López Monreal
Celia López Monreal
Taylor Hale Robert
Taylor Hale Robert
Emad Al-Ramlawi
Emad Al-Ramlawi
Jassem Puri
Jassem Puri
John Compton
John Compton
Runqi Han
Runqi Han
Shahzeb Afroze
Shahzeb Afroze
Andres Rodriguez
Andres Rodriguez
Rob Calvin
Rob Calvin
Mike Razo
Mike Razo

Internal Projects and Apps

Slide Maker
- The Customer Success team’s reporting companion to slice and dice support tickets by agent, customer, and number of issues, and then quickly create a personalized slide deck with comprehensive information to save time on report generation.
KPI Tracker Dashboard
- This dashboard gives the Customer Success team a high-level overview of open tickets, response times, and customer info for speedy and thorough issue resolution.