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Plotly Customer Success

Plotly Customer Success empowers Dash Enterprise customers to drive insight and decision-making with data. The award-winning team offers app support, platform support, installation guidance, enablement sessions, technical account management, and professional services.

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Dash App Support

Detailed and expert guidance for your business objectives and use cases. From development to deployment, we're here to ensure that your data app fits your team's requirements and follows best practices.

We triage email support issues immediately, with escalation and further investigation when required. After initial discussions, you can follow up by requesting a screen-share meeting for enhanced support. Our onboarding and solutions support hours are between 3am to 6pm ET.

  • Advanced Analytics Platform Lead

    "Plotly's end user support is outstanding. Response times are always within 24 hours, if not faster, despite the fact that we are located in the EU timezone. Any issues or challenges that we face are quickly and efficiently resolved, which as a fast moving organization, is critical for some projects.”

    Advanced Analytics Platform Lead

    Large Enterprise Pharmaceuticals Company

  • Pallidus

    “Shout out to the amazing Dash Enterprise tech support team at Plotly. We've had Dash Enterprise on-prem here at Pallidus since February and they have been super helpful in getting our suite of dashboards up and running. Four dashboards and counting so far!”

    David Bernstein

    Director of Data Science, Pallidus

  • Amway

    "I am highly grateful for the Dash support team. Easy to work with, responsive, knowledgable — great group of people!"

    Patrick Burrell

    Software Developer, Amway

  • Chelsea Douglas

    Chelsea Douglas

    VP of Customer Success

    Chelsea Douglas

    VP of Customer Success

  • Celia López Monreal

    Celia López Monreal

    Celia López Monreal

  • Taylor Hale Robert

    Taylor Hale Robert

    Taylor Hale Robert

  • Emad Al-Ramlawi

    Emad Al-Ramlawi

    Emad Al-Ramlawi

  • Jassem Puri

    Jassem Puri

    Jassem Puri

  • John Compton

    John Compton

    John Compton

  • Runqi Han

    Runqi Han

    Runqi Han

  • Shahzeb Afroze

    Shahzeb Afroze

    Shahzeb Afroze

  • Andres Rodriguez

    Andres Rodriguez

    Andres Rodriguez

  • Rob Calvin

    Rob Calvin

    Rob Calvin

  • Mike Razo

    Mike Razo

    Mike Razo

  • Eliza Wallace

    Eliza Wallace

    Eliza Wallace

Internal Projects and Apps

  • Slide Maker

    Slide Maker

    • The Customer Success team’s reporting companion to slice and dice support tickets by agent, customer, and number of issues, and then quickly create a personalized slide deck with comprehensive information to save time on report generation.
  • KPI Dashboard

    KPI Tracker Dashboard

    • This dashboard gives the Customer Success team a high-level overview of open tickets, response times, and customer info for speedy and thorough issue resolution.

See Dash in action.

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